Operator Console

Peopletech Operator console is an web based application intended for a switchboard operators and a personal assistents that use telephone exchange. The Operator console allows comfortable managing calls and stations of logged user (operator), who uses telephone VoIP exchange Asterisk.

Main functionality

VoIP phone fully cooperating with the application.

Displaying of incoming calls on every operator´s station.

Incoming calls managing options: receiving, moving call onto the first position in a queue.

Automatic receiveing of incoming call after an adjustable delay.

Displaying an informations from the database about caller by its phone number.

Displaying a list of stations, to which was caller last switched. Option of reswitch.

Displaying an active calls on every operator´s station.

An option of managing active call: canceling call, reswitch to the other station.

Writing informations about calling person and saving these informations to the database.

Sharing the database of informations about calling person among all the operators.

The export and import of datas about a calling person.

Displaying the stations of operator, its status, chosing of default station. A posibilities to create call from the operator's station, receive and terminate call.

Displaying a missed calls, possibility to call back.

Displaying a history of calls.

Displaying the station's status of the telephone exchange all users (quiet, ringing, talking, etc..).A possibility to create call to chosen station.

Displaying an user status by its stations (quiet, ringing, talking, disconnected, etc..).

A possibility to create own groups of the users. A possibility to divide telephone exchange users by a company structure.A sharing groups of users among the operators.

Creating own telephone list. Connectioning to contacts in the LDAP. Connectioning to contacts in the MS Outlook.

Searching in the telephone exchange users list.