Frequently Asked Questions

Technical Support FAQs

Do the cards support fax? How does the hardware handle faxing?

Yes. Sangoma was the first in our industry to develop a reliable faxing solution over analog or analog and T1/E1 lines. Sangoma's reliable faxing solution works so well because Sangoma makes sure that the 1s and 0s coming into our T1/E1 cards are at the exact same rate as the 1s and 0s going out of the analog cards.

What form factor are your cards?

Our cards have a 1U form factor and are shipped with a full-height (2U) bracket installed, with an optional half height, or 1U bracket included. Our cards fit in 1U servers.

Do you have PCIe cards?

Yes. All of our voice cards come in both PCI or PCIe (PCI Express), and virtually all of our data cards are available in both PCI and PCIe, as well.

Are the cards PRI?

The hardware works over T1/E1/J1 lines. The software application running on top handles the actual PRI communications. We work with PRI and any other telco signaling method, like SS7, ISDN (BRI, PRI), MFC/R2, etc.

Is there an issue in _____________ Server? Will it work in my server?

Yes. There are no known compatibility issues. The cards do not run any better in one server over another.

Will Sangoma cards function in my PCIe Bus?

Yes, all Sangoma cards work in 1x, 4x, 8x, 16x, PCIe busses, because we use a 1x interface which is compatible with all PCI Express interfaces.

Is there any difference in performance between PCI and PCIe?

No. Functionality and performance is the same.

If I buy a Sangoma card with PCI connection, is it true that the same card works in both 3.3 V or 5 V PCI busses?

Yes.

Can I add a hardware echo canceller at a later date?

No. Echo Cancellation is not one of our many field upgradeable features. You will need to purchase a new card.

Where can I buy Sangoma hardware?

Sangoma sells mainly through its distribution network.Click here to find a reseller in your area.