VoIP Deployment
Consulting

“What value will voice over Internet provide my company?” Voice over Internet Protocol (VOIP) refers to the process of transporting voice communication over Internet Protocol (IP) networks like the Internet. VoIP is somewhat of a misleading term because it implies such a restricted focus on “voice”. The term IP Telephony (IPTel) is more general.

Telephony over IP (ToIP) describes the transport of real-time text over IP networks. It differs from instant messaging in that ToIP system transmit bidirectionally One character at a time. This gives the user the feel of real-time communication, just like voice or video systems that transport streaming media over IP. ToIP is a term used to mean the transport of text over IP from a ToIP-enabled IP phone, PC-based client, or a legacy TTY device connected to a public Switched Telephone Network (PSTN) gateway.

A TTY is also known as a Telecommunications Device for the Deaf(TDD).The TTY consists of a keyboard, which holds somewhere from 20 to 30 character keys, a display screen, and a modem. The letters that the TTY user types into the machine are turned into electrical signals that can travel over regular telephone lines. When the signals reach their destination (usually another TTY)They are converted back into letters, which appear on a display screen, are printed out on paper, on both.

Return On Investment in VOIP

ROI is a major selling point for the use of VoIPSome of the components of VoIP are large cost savings . There are soft and hard benefits using VoIP.

Hard benefits are more easier to sell to the management because they can be clearly defined,But soft benefits are usually harder to quantify from a business point of view.There fore most organizations focus solely on the hard cost savings but it is important to clearly differentiate between hard and soft benefits to improve the business credibility. The company will not care if it is saving five cents per minute in VoIP calls if their sales productivity is decreasing because of poor Quality .

“Getting the most from the VoIP is cost savings “

A successful VoIP implementation will be designed as a long term investment that will provide returns in capital and productivity savings and help avoid security risks.

VoIP may be an infrastructure that is already paid for if you own the IP network or are already paying an internet Service provider for Bandwidth.

Centralized call processing architecture can reduce equipment, maintenance and support cost. For example a centralized VOIP PBX can handle all clients from Multiple locations.