The main reason for the increasing popularity of predictive dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls.

The Features of this product is as follows,

Predictive Dialer.

Answering Machine Detection

Call Recording on demand. Full Time Recording.

Ability to set a campaign to auto-dial and send live calls to available agents.

Capability to dial on a single campaign across multiple servers, or multiple campaigns on a single server.

Ability to transfer calls with customer data.

Ability to park the customer with custom music per campaign.

Possibility of sending a dropped call to a voicemail box per campaign if no agent is available.

Remote Barge in Facility.

Ability to autodial campaigns.

Faster disposition of calls with agent key-binding (Hotkeys).

Dialing with Time Zone restrictions possible.

Ability in Manual dial mode to preview leads before dialing.

Remote Log in Facility for agents with a web browser

Multiple campaigns and lead-lists are possible.

Simple Reports generated.

Real-time agent status reports.

3rd party conferencing.

User Friendly Web-based administration.

Benefit Analysis of Predictive Dialer

Increases per seat productivity of the call centre.

Agents are able to handle more calls.

Reducing idle time.

Agents spend their time talking to customers and prospects, rather than non-live contacts.

Agents fatigue is less.

Enhances call quality.

Increase retention rate and morale.

Note: Manual dialing phone numbers wastes over 75% of each hour

By this, we can increase the Productivity and reduce the cost of an Enterprise and also will improve Customer Satisfaction intern will improve the business too.

ADVANTAGE OF OUR PRODUCT

"Our big advantage", he told TMCnet, " “If there is anything that we can do to make our services better, we will do it.” and the company’s management team comprises experienced and knowledgeable professionals who are firm believers in quality and who strive for perfection in absolutely everything they do. Having been in the Telecomm industry for years and, since we are software-based, we can deploy this anywhere in the world with open source Technology.